# Support

How to get help with the Kapi Works API, and what to send.

Email [support@kapiworks.com](mailto:support@kapiworks.com).

## What to send

* The `X-Request-Id` of each failed call. Owners and admins also see request IDs on the API keys page in Works Studio.
* The time of the call, in UTC, and the endpoint.
* The status and the error `code` you received.
* Your company's name, and the receiving company named on the key.

Do not send the API key, or rows of company data. If a key may have been exposed, ask the company's owner or admin to revoke it in Works Studio first.

## Before you write

* [Errors](https://docs.kapiworks.com/errors) lists what to do for each code.
* [Rate limits](https://docs.kapiworks.com/rate-limits) explains `429` answers and the `RateLimit` headers.
* [Keeping data in sync](https://docs.kapiworks.com/guides/sync) covers paging, snapshots and retries.